Items will be shipped within 2-3 working days of payment.
Allow additional 4 to 7 business days for delivery within the United States.
For international shipping it can take up to 15 days. We are not responsible for international customs duties.
Tracking number will be provided once the item is shipped.
Refunds and Exchanges
RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 14 days of purchase or delivery. Shipping damage(s) must be reported immediately upon receipt of package(s). Returns and exchanges for any other reason will not be accepted.
– If your order is more than 14 days from the time you received it the product, the return request will be denied.
– If it is liquid, your return request will be denied.
– Due to the nature of some products, we would not be able to return some items (mouthpieces, etc).
Equipment Troubleshooting Checklist
1. Please make sure your atomizer is not shorted out or is not working
2. Check the charge level of your battery
3. Make sure all connections are clean and free of debris
4. Adjust any pins in connection IE is it spring loaded or is it adjustable by using a flat head screwdriver
5. If it is a mechanical mod have you noticed any one part or several parts becoming unusually warm? Is the heat felt at or near your atomizer? ( it might just be heat transferring down from your atomizer) Have you noticed any issues with threading either in the connection or on the device itself?
6. If your mod charges with a charging cable have you tried another cable and wall adapter?
7.Does there appear to be any damage from dropping the device or possible water damage?
8.Is there a burnt smell (such as burnt plastic) emanating from the device?
9. If the item is an external battery is the battery wrap/casing intact and not discolored? Are there and dings or cuts to the battery itself?
10. If a variable mod with an internal battery did it work initially or was it dead on arrival/DOA