Shipping policy

Shipping Policy

 

e Shipping:

We currently offer FREE domestic shipping option on all orders within the United States.

Free shipping offer does not apply to international orders shipping outside of the United States.

In regard to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-3 days for delivery.

Damaged or Missing Products / Order
At A2ZSMOKESHOP, we take great care in inspecting and packaging every order before shipping.
If your order arrives damaged or missing any items, please contact us within 3 business days of delivery.

To process a claim, please include:

• Your order number

• Clear photos of the damaged product(s), the packaging, and the shipping label

• A short description of the issue

Once verified, we’ll issue a replacement or store credit depending on product availability.

⚠️ Important: We sell packaging products only — no contents, tobacco, or consumable materials are included.
Claims reported after 3 business days of delivery may not be eligible for replacement or credit.

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Shipping Methods:

If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as USPS Priority Mail or UPS at the time of checkout.

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

Please note that USPS shipping times are not guaranteed.

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

International Orders:

International shipping delivery times are not guaranteed.

Due to the large number of international shipping locations, we cannot provide estimates on delivery times.

In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order or may at our discretion cancel the order and refund your purchase.

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.

Once an item is marked as delivered by the carrier, the order is considered complete.

If you have any questions, please contact our Customer Support Team at info@a2zsmokeshop.com